WAJONES Consulting

SaaS support leader · Agentic teams · Handed over

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Your agentic support team, built by a support leader.

Designed with your leaders. Then handed over.

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WJ-60

Why me

Sydney roots. Global teams.

APAC, EMEA, AMER. Series A to Nasdaq IPO.

0+years
0+years leading
0functions built
Wayne Jones
  • Support
  • TAM
  • Technical Services

How we workMainframe era, then the desktop.

Enable. Deploy. Hand over.

  1. 01
    Enable

    Alongside their leaders.

  2. 02
    Deploy

    Stand the team up together.

  3. 03
    Hand over

    They run it.

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Need help building your agentic team?

Tell me where support is stuck. I reply personally.

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wayne@wajonesconsulting.com 0422 236 812

Experience

Roles, end to end.

Sydney. APAC, EMEA and AMER. Series A through Nasdaq IPO.

  1. Senior Manager, Technical Account Management, APAC & JapanWorkday · Mar 2024 – present
  2. Senior Manager, Technical Support Account Management, APACSplunk · Jul 2021 – Mar 2024
  3. General Manager, Support Services, GlobalComestri · Dec 2019 – Jul 2021
  4. Head of Client Support, GlobalFluent Commerce · Apr 2019 – Oct 2019
  5. Customer Support Manager, APACMediaocean · Mar 2017 – Apr 2019
  6. Customer Support Manager1stGroup / VisionFlex · Oct 2013 – Feb 2017
  7. Earlier careerMedibank, Bupa, 1800 GOT JUNK, EnergyAustralia, Suncorp, AGL, Woolworths · 1998 – 2013
Full experience