WAJONES Consulting

SaaS support leader · Agentic teams · Handed over

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Your agentic support team, built by a support leader.

Designed with your leaders. Then handed over.

Less busy work. More time on the work that actually matters.

Send an enquiry How we work

Explainer

See it in 60 seconds

WJ-60

Why me

Sydney roots. Global teams.

APAC, EMEA, AMER. Series A to Nasdaq IPO.

0+years
0+years leading
0functions built
Wayne Jones
  • Support
  • TAM
  • Technical Services

AI clears the noise so those three functions spend more time on quality.

How we workMainframe era, then the desktop.

Enable. Deploy. Hand over.

  1. 01
    Enable

    Alongside their leaders. Triage and lookups come off the queue, so coaching gets the time.

  2. 02
    Deploy

    Stand the team up together. Status chasing drops away, and complex cases and customer conversations take its place.

  3. 03
    Hand over

    They run it. They keep that time for the work that needs a person.

Enquire

Need help building your agentic team?

Tell me where the busy work is eating into quality time. I reply personally.

new enquiry

wayne@wajonesconsulting.com 0422 236 812

Experience

Roles, end to end.

Sydney. APAC, EMEA and AMER. Series A through Nasdaq IPO.

Senior Manager, Technical Account Management, APAC & Japan

Workday ·
HQ: Pleasanton, CA · Nasdaq listed
  • Lead TAM and Production Readiness across APJ for strategic enterprise accounts.
  • Primary support contact and customer advocate across Support, Sales, Customer Success and Product.
  • Global senior leadership team. Regional adoption of AI and agentic tooling.
Global · NasdaqTAMProduction readinessAI & agenticAPJ

Senior Manager, Technical Support Account Management, APAC

Splunk ·
HQ: San Francisco, CA · Nasdaq listed
  • Built the APAC Technical Account Management function from the ground up.
  • Value realisation, technical health reviews and renewal readiness.
  • Aligned Sales and Customer Success from kickoff through closure.
Global · NasdaqTAMBuilt from zeroAPAC

General Manager, Support Services, Global

Comestri ·
HQ: Sydney, AU · Pre IPO startup
  • Led a 24-person global team: application, integration, technical support, services and partners.
  • Guided the company through Series B and acquisition. Stood up a Manila satellite office.
  • Global executive leadership team.
Series B → acquisitionSupportTechnical servicesGlobal ELT

Head of Client Support, Global

Fluent Commerce ·
HQ: Sydney, AU · Growth stage
  • Led an 18-person team across SRE, application, integration, platform and partner support.
  • Coverage across Australia, Asia and EMEA for B2B omnichannel retail SaaS.
  • Global executive leadership team.
Growth stageSupportSREGlobal ELT

Customer Support Manager, APAC

Mediaocean ·
HQ: New York, NY
  • Led APAC application support for B2B advertising technology customers.
  • Shipped a ticketing platform, knowledge base and live chat.
  • Engineers based across Australia and the Philippines.
SupportAPAC

Customer Support Manager

1stGroup / VisionFlex ·
HQ: Melbourne, AU
  • National support team: software installs, application support, technical support and live chat.
  • B2B and B2C healthcare technology customers.
SupportAustralia
1998–2013

Earlier career

Customer-facing roles before support leadership
  • MedibankApplication Support. Enterprise apps at Australia’s largest private health insurer.
  • Bupa GlobalSales. International private health insurance.
  • 1800 GOT JUNKSales. Consultative selling and trusted customer relationships.
  • EnergyAustraliaCustomer Relations. Utilities.
  • Suncorp GroupInsurance Planning. Financial services.
  • AGL AustraliaCustomer Service. Energy.
  • WoolworthsCustomer Service. Where a 27-year customer-facing career started.
Full experience